Refund policy

Return, Change and Cancellation Policy

Order Changes and / or Cancellations 
To fulfill your order at the earliest, we release all orders for production every day at mid-night Eastern Time (UTC-05:00). Hence, changes and cancellations are difficult once an order is submitted. However, we will make all attempts to accommodate your requests provided you contact us before mid-night Eastern Time on the order date.

Average Order Processing Time 
Once an order is submitted, we release it for production at mid-night Eastern Time. Depending on the complexity of the embroidery, average processing time is between 4 to 7 days. International Shipping takes additional 4 to 7 days. Total expected delivery time ranges from 8 to 14 days. Please be aware that COVID19 is causing shipping delays.       

Returns 
As all our products are custom-fit, we are not accepting returns at this point. However, we will ensure that our product meets your expectations !!! Our stylist will be happy to assist with any fit discrepancies and fixes.

Free Alterations
Our customer service team memember and stylist would be happy to assist in reimburing all your alteration costs shoud the customer tailored product doesn't fit you well. 

Free Exchanges
If alterations are not possible for your custom tailored clothing, our customer service team would be happy to help you with free exchanges (excluding shipping costs). Exchanges will be honored only for same design with specific adjusted measurement points.